Expected hiring range $51,645.00-$58,000.00

Purpose

This position performs a variety of complex duties requiring independent judgment and considerable knowledge of Human Resources, HR computer systems, applicant tracking systems, onboarding, new hire enrollments, and general benefits administration. The employee performs administrative and technical aspects of Human Resources functions for approximately 200 full-time employees and 75 part-time employees. This position is part of the Human Resources team but regularly works independently with minimum supervision, which requires knowledge of employment law, good judgment, and problem-solving skills.

Duties and Responsibilities

Primary Duties:

• Independently compose and process correspondence as requested.
• Compile technical payroll/personnel reports from files, records, and statistics.
• Maintain personnel files and I-9 files.
• Create and update Standard Operating Procedures (SOPs) for processes and procedures related to position.
• Manage applicant tracking system working with hiring managers and interacting with new hires during the hiring process.
• Coordinate background checks and drugs tests for new hires and fingerprinting as applicable to the position.
• Manage the onboarding process including entering new hires in various HR systems, new hire orientations, and benefits enrollment.
• Work with Benefits and Risk Coordinator regarding benefit changes following new hire enrollment.
• Assist with annual benefit Open Enrollment and enter information into HR system for the upcoming Plan Year.
• Research, analyze, develop recommendations, and implement solutions to a wide variety of employee, HR Systems, and hiring process situations.
• Provide support for the processing of time records in order to facilitate the payroll process.
• Performs merit, annual increase, and other large scale employee record updates.
• Assist the Administrative Services Director and HR Manager with processes such as FMLA tracking, HR policy research and development, employee performance management processes, incident investigations, compensation & benefits analysis and reporting, etc.
• Provide excellent customer service to all internal and external customers.
• Other duties as assigned.

Qualifications

Required minimum qualifications:

• Associate’s degree with minimum 12 months experience in staffing and personnel records management, or a Bachelor’s degree in HR Management or related field, or equivalent experience with direct responsibilities in the areas mentioned above.
• Valid NC Driver’s license with an excellent driving record.

Highly desired qualifications:

• Bachelor’s degree in an HR related field.
• SHRM or similar HR related certification.
• Experience in a municipal or county government setting.
• Proven knowledge of operations, functions, procedures, and legal processes of a Human Resources Department.
• Strong understanding of the processes, functions and capabilities of a Human Resources Information System database with the ability to learn and utilize same.

• Experience with Human Resources specific functions, duties, and software applications.
• Current NC Notary certification (if not, must obtain in first six months of hire).
• Working knowledge of payroll processes, general employer tax requirements, and FSLA basics.

• A positive, professional, and comfortable communication style with extensive customer service experience.
• Strong ability to clearly articulate thoughts and directions in written, face-to-face, and telephone communications.
• Strong presentation skills to include creating PowerPoint presentations and speaking comfortably to groups of individuals.
• Must be able to multi-task and work efficiently in a fast-paced environment where priorities may change frequently and on short notice.
• Ability to approach tasks with the appropriate sense of urgency to meet deadlines and address issues.
• Ability to utilize strong analytical and problem-solving skills to approach challenges proactively instead of reactively.
• Ability to cross-train on Benefit and Risk Coordinator duties in order to enhance employee’s experience with Human Resources and provide seamless service to employees.
• Must be highly trustworthy and able to deal tactfully with confidential information.
• Proven ability to build strong, positive relationships with coworkers, third party vendors, and internal and external customers.
• Ability to work independently and as part of a team.
• Intermediate or better skills with Microsoft Office products, Outlook, Adobe, HR information systems, vendor benefits and claims management platforms, online research, as well as the ability to learn new software programs and computer applications quickly.

Working Conditions

• May occasionally be required to work a flexible schedule to include evening and weekend hours.
• This position works primarily in a climate-controlled office environment.
• This position requires occasional work in other office locations in order to support other Town departments.
• This is a customer facing position that may be required to interact calmly and professionally with upset or frustrated employees, citizens, vendors, and guests in tense and difficult situations in person, over the phone, or through email.

Physical Requirements

• Must be able to lift and/or carry objects up to 10 lbs. regularly and up to 25 lbs. occasionally.
• Must have the ability to stoop, bend, reach, push, pull, operate office equipment and computers.
• Must have dexterity to manipulate small objects such as paperwork, telephones, keyboards, etc.
• Must have visual acuity in order to use computers, read reports and documents, etc.

The Town of Southern Pines is an Equal Opportunity Employer